General Terms and Conditions

Updated:: 20.02.2025

GTC (General Terms and Conditions) of the website operator zeroglas.com

for purchase contracts concluded through e-commerce (zeroglas.com)

Article 1 – Basic provisions

1.1 These general terms and conditions govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, which is Stratton Oakmont Technology sro with its registered office at Nová Vieska 243 943 42 Nová Vieska – Staré Mesto district, Company ID: 56 095 899, VAT ID: SK2122219660 (hereinafter referred to as the “seller” or “operator”) and the buyer (hereinafter referred to as the “buyer” or “customer”), the subject of which is the purchase and sale of goods on the seller’s e-commerce website.

Seller’s contact details:

Business name: Stratton Oakmont Technology sro
Registered office: Nová Vieska 243 943 42 Nová Vieska Company ID: 56 095 899 VAT ID: SK2122219660 Email: hello @zeroglas.com

1.2 The operator of the online store publishes a list of goods offered to the customer and allows the customer to order goods via the application at the internet address: https://www.zeroglas.com, (hereinafter referred to as the “e-shop”). These terms and conditions are binding for purchases in the e-shop. By checking the box before sending an order via the e-shop, the customer expresses that he has read the general terms and conditions in full, understood their content and all conditions, and that he agrees with them.

1.3 Purchases of goods through e-commerce can be made by natural persons and legal entities, regardless of legal form.

1.4 The contracting parties have agreed that by checking the box before sending the order to the seller, the buyer confirms that he agrees that these general terms and conditions and their terms and conditions will apply to all purchase contracts concluded on the e-commerce website www.zeroglas.com, operated by the seller, on the basis of which the seller delivers the goods presented on the website in question to the buyer (hereinafter referred to as the “purchase contract”) and to all relationships between the seller and the buyer, arising in particular when concluding the purchase contract and claiming the goods.

1.5 The General Terms and Conditions are an integral part of the purchase contract. In the event that the seller and the buyer conclude a written purchase contract in which they agree on conditions different from the General Terms and Conditions, the provisions of the purchase contract will take precedence over the General Terms and Conditions.

1.6 Information about the goods listed in the e-commerce catalog is drawn from publicly available sources and official websites of the manufacturer. The operator of the online store reserves the right to change the information about the goods listed in the e-commerce catalog without prior notice. However, before concluding a purchase contract with the seller, the buyer will be informed of the main features of the goods or the nature of the service to the extent appropriate to the means of communication used and the goods or service. The color display of the goods on the monitor may not exactly correspond to the real color shades as the buyer will perceive them in reality. The display of color shades also depends, among other things, on the quality of the display monitor or other display device used.

Article 2 – Order, ordering goods, order confirmation, method of concluding a purchase contract

2.1 Unless otherwise stated for the given goods, the customer orders the goods listed in the e-commerce catalogue according to the procedure set out in the ” How to shop ” instructions. These instructions are visibly placed in the e-commerce menu.

2.2 Sending an order is not conditional on the customer registering in the online store operator’s database.

2.3 After sending the order, the customer will be sent an information email with the subject “Order Registration”, which confirms that the order has been placed for processing. This does not yet create a purchase contract between the supplier and the customer and does not confirm the order. If necessary, all further information regarding your order will be sent to the specified email address.

2.4 After verifying the availability of goods and valid prices, the online store operator will confirm the order to the customer by email or telephone. When confirming the order, the total price of the ordered goods and services will be confirmed, along with the delivery date and other requirements stipulated by the laws of the Slovak Republic. In the event of a higher price for the goods than stated in the e-commerce catalog, the online store operator is obliged to request the customer’s consent to change the price according to the current price list before confirming the order. In such a case, the buyer has the right to cancel the order. By granting the customer’s consent to change the price and subsequent confirmation of the order by the online store operator, the contractual relationship is considered concluded in accordance with the relevant provisions of the Civil Code.

2.5 In the event that the buyer, after confirming the order by telephone or e-mail, does not take delivery of the goods without prior written withdrawal from the contract, the seller reserves the right to assert his claim for compensation for the damage incurred, in the amount of the actual costs of the unsuccessful order delivery attempt.

2.6 All received electronic orders are considered a draft contract and are considered binding.

2.7 The purchase contract is concluded by the binding acceptance of the buyer’s proposal to conclude a purchase contract by the seller.

2.8 Binding acceptance of the buyer’s order by the seller is an e-mail confirmation from the seller to the buyer of acceptance of the order after the buyer has previously accepted the order and after verifying the availability of the goods, valid prices and the delivery date of the goods requested by the buyer.

2.9 Binding acceptance of the order contains information on the name and specification of the goods, the sale of which is the subject of the purchase contract, information on the price of the goods and/or other services, information on the delivery time of the goods, the name and information on the place where the goods are to be delivered and information on the price, conditions, method and date of transport of the goods to the agreed place of delivery of the goods to the buyer, information on the seller (business name, registered office, company ID, registration number in the commercial register, etc.) and other requirements stipulated by law.

2.10 In the case of ongoing promotions, the sale of goods on the seller’s website is governed, in addition to these general terms and conditions, by the binding terms and conditions of the relevant promotion. If the buyer orders goods in violation of the terms and conditions of the relevant promotion, the seller is not obliged to accept the buyer’s proposal to conclude a purchase contract. The buyer will be informed of this fact by e-mail and, in the event of payment of the purchase price or part thereof, the funds will be returned to him without undue delay, but no later than within 14 days to the account specified by him, unless otherwise agreed with the seller.

Article 3 – Rights and obligations of the seller

3.1 The Seller is obliged to:

• deliver the goods to the buyer in the agreed quantity, quality and date, based on an order confirmed by the seller, and package or prepare them for transport in a manner necessary for their preservation and protection,
• ensure that the delivered goods comply with the applicable legal regulations of the Slovak Republic,
• immediately after concluding the purchase contract, but no later than together with the delivery of the goods, provide the buyer with confirmation of the conclusion of the purchase contract on a durable medium, for example via e-mail.
• to hand over to the buyer, together with the goods, in written or electronic form, all documents necessary for the receipt and use of the goods and other documents prescribed by applicable legal regulations (instructions in Slovak, warranty certificate, delivery note, tax document) at the latest.

3.2 The Seller has the right to proper and timely payment of the purchase price from the Buyer for the delivered goods.

3.3 The Seller has the right to cancel the order if, due to the sale of stocks or unavailability of the goods, he is unable to deliver the goods to the Buyer within the period specified in these Terms and Conditions or at the price stated in the online store, unless he agrees with the Customer on a substitute performance. The Customer will be informed of the cancellation of the order by telephone or e-mail and in the event of payment of the purchase price or part thereof, the funds will be returned to him within 14 days of the cancellation of the order to the account specified by him, unless otherwise agreed with the Seller.

3.4 The Seller reserves the right to verify the identity of the Buyer or the person authorized to collect the goods when collecting the goods in person at its stores, in cases where the delivery of the goods is paid in advance by the Buyer by card, by bank transfer or by invoice with maturity.

Article 4 – Rights and obligations of the buyer

4.1 The Buyer was informed by the Seller that the order includes the obligation to pay the purchase price.

4.2 The Buyer is obliged to:

• to take over purchased or ordered goods,
• pay the agreed purchase price to the seller within the agreed maturity period, including the costs of delivering the goods,
• not to damage the seller’s good business reputation,
• confirm receipt of goods in the delivery note with your signature or the signature of a person authorized by you

4.3 The Buyer has the right to delivery of goods in the quantity, quality, date and place agreed upon by the contracting parties in the binding acceptance of the order.

4.4 The Buyer acknowledges that he must be careful on the roads, must anticipate and observe all traffic regulations and follow them. In the event of non-compliance with the regulations, the right to a refund of the purchase price in the event of a collision with wildlife ceases. Failure to comply with traffic regulations rapidly reduces the effectiveness of the device.

4.5 The Buyer – consumer, has the right to contact the Seller with a request for redress (by e-mail to the address: hello@zeroglas.com) if he is not satisfied with the way in which the Seller has handled his complaint or if he believes that the Seller has violated his rights. If the Seller responds negatively to this request or does not respond to it within 30 days of its sending, the Consumer has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the ADR entity) pursuant to Act 391/2015 Coll. ADR entities are authorities and authorized legal entities pursuant to Section 3 of Act 391/2015 Coll. The Consumer may submit a proposal in the manner specified in Section 12 of Act 391/2015 Coll.

4.6 The consumer may also file a complaint through the alternative dispute resolution platform RSO, which is available online at https://ec.europa.eu/consumers/odr/index_en.htm

4.7 Alternative dispute resolution may only be used by a consumer – a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his business activity, employment or profession. Alternative dispute resolution only concerns a dispute between a consumer and a seller, arising from or related to a consumer contract. Alternative dispute resolution only concerns distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution up to a maximum of EUR 5 including VAT.

4.7 More detailed information on the entire issue can be found in Act No. 391/2015 on alternative dispute resolution for consumer disputes, in Regulation (EU) No. 524/2013 of the European Parliament and of the Council and in Act No. 102/2014 on consumer protection in the distance selling of goods or provision of services based on a distance contract (as amended on 1 February 2016).
The competent entity for alternative dispute resolution for consumer disputes with the seller Stratton Oakmont Technology sro. is Nová Vieska 243 943 42 Nová Vieska- Staré Mesto, www.soi.sk or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at https://www.mhsr.sk ); the consumer has the right to choose which of the listed alternative dispute resolution entities to contact.

Article 5 – Delivery and payment terms

5.1. The goods are sold according to the displayed samples, catalogs, type sheets and sample books of the seller placed on the website of the seller’s e-commerce store.

5.2 After issuing the invoice, the goods will be sent to the customer if this service has been ordered. The seller will send a tax document – invoice, or a delivery note and warranty certificate if delivered with the goods).

5.3 Unless otherwise agreed, the online store operator undertakes to deliver the goods within 30 days of the email confirmation of the order to the customer. If the operator has not fulfilled its obligation to deliver the item within the period specified in the first sentence, the buyer shall request the operator to deliver the item within the additional reasonable period provided by the operator. If the seller fails to deliver the item within this additional reasonable period, the buyer shall be entitled to withdraw from the contract.

5.4 When delivering the goods, the customer is entitled to open the delivered shipment in front of the courier and determine whether its contents are complete and show no signs of damage (applies to delivery by the seller – Stratton Oakmont Technology sro). In the event that the shipment is delivered by a courier company, it is necessary to visually inspect the shipment; if incompleteness or damage is detected, the seller’s representative (courier) is obliged to draw up a Damage Report stating the extent and nature of the defect in the goods, the correctness of which is confirmed by the buyer. We strictly recommend that the customer immediately after receiving the shipment unpack the goods completely at home and check whether they are mechanically damaged. In the event of mechanical damage, the customer undertakes to immediately inform the online store operator who will agree on further action with him! Later complaints about mechanical damage will only be accepted if the buyer proves that the goods already had the claimed defects at the time of receipt from the carrier. If the delivered shipment is visibly damaged, do not sign the delivery note for the delivery person until you have checked the goods under the packaging in their presence! In the event of damage to the goods, document the damage (preferably with a photograph), file a complaint with the delivery person and inform the operator immediately.

5.5 If the customer (buyer) refuses to accept and pay for properly delivered goods on delivery without prior written withdrawal from the contract, the online store operator is entitled to claim compensation for the damage incurred in the amount of the actual costs of attempting to deliver the goods, determined according to the valid price list.

5.6 The place of performance of the contract (delivery of goods) is understood to be the registered office (residence) or place of business of the buyer specified in the customer information when ordering the goods. The goods will be delivered by the operator using the services of third parties (Courier Service), unless expressly agreed otherwise. In the event that the buyer, without prior written withdrawal from the contract, does not take over the goods within 7 days after the expiry of the period specified in the purchase contract, binding acceptance, the seller shall be entitled to claim compensation for the damage incurred in the amount of the actual costs of the attempt to unsuccessfully deliver the order. After 14 days from the date on which the buyer was obliged to take over the goods, the seller is entitled to withdraw from the purchase contract and sell the goods to a third party.

5.7 If the seller delivers the goods to the buyer at the place specified in the purchase contract by the buyer, the buyer is obliged to take over the goods in person or ensure that the goods are taken over by a person whom he authorizes in the event of his absence to take over the goods specified in the purchase contract and sign the protocol on delivery and handover of the goods. The third person authorized to take over the goods specified in the purchase contract is obliged to submit to the seller the original or a copy of the purchase contract and the document of payment for the goods and a written authorization. If it is necessary to repeat the delivery of the goods due to the absence of the buyer at the place specified in the purchase contract, all costs incurred in this regard shall be borne by the buyer.

5.8 The Seller is entitled to invite the Buyer to take delivery of the goods before the expiry of the period agreed in the purchase contract.

5.9 Delivery of the goods is carried out by handing them over to the buyer at the agreed location, and upon receipt of the goods, ownership of the goods passes to the buyer.

5.10 The ownership of the goods shall pass to the buyer upon receipt of the goods by the buyer. The buyer who does not meet the definition of a consumer as set out in Section 2(a) of the Act shall acquire the ownership of the goods only upon full payment of the entire purchase price for the goods.

5.11 In the event of failure to deliver the goods by the seller within the period specified in point 5.3 of these terms and conditions, the buyer is entitled to withdraw from the purchase contract and the seller is obliged to return to the buyer the part of the purchase price already paid without undue delay, but no later than 14 days from the delivery of the withdrawal from the purchase contract in the same way as the buyer used for his payment, unless another method of return is agreed with the buyer without additional fees being charged to the buyer.

5.12 The Buyer is obliged to pay the Seller the purchase price, including the costs of delivering the goods, in cash or by credit card upon personal receipt of the goods, cash on delivery at the place of delivery of the goods or by bank transfer to the Seller’s account specified in the order acceptance or on the Seller’s website before receipt of the goods. The Buyer may also use the option of a consumer installment loan.

5.13 When paying on delivery, the customer is charged a surcharge in addition to the price of the goods according to the current shipping price list, which is listed on the e-commerce website. The customer will pay the full amount of the cash on delivery payment to the courier upon receipt of the shipment.

5.14 In the case of payment by bank transfer, the customer shall make the payment immediately after the order confirmation, but no later than within 3 calendar days. The purchased goods will be dispatched only after the price has been paid, which means that the full price of the goods, including any additional shipping charges, is credited to the account of the online store operator. If the payment is not credited to the online store operator’s account within three calendar days of the order confirmation, the customer has the right to cancel the order in question.

5.15 In the event that the contracting parties have a right to mutual refund of the provided services, they will settle these obligations within 14 days from the date of the right to refund, ie from the valid withdrawal from the purchase contract.

Article 6 – Purchase price, shipping and packaging

6.1 The Buyer is obliged to pay the Seller the purchase price of the goods agreed in the purchase contract and/or according to the Seller’s price list valid at the time of conclusion of the purchase contract, including the costs of delivering the goods (hereinafter referred to as the “purchase price”).

6.2 If the buyer pays the purchase price to the seller by bank transfer, the day of payment is considered the day on which the entire purchase price was credited to the seller’s account.

6.3 The buyer is obliged to pay the seller the purchase price for the agreed goods within the period specified in the purchase contract, but no later than upon receipt of the goods.

6.4 The Buyer is entitled to withdraw from the purchase contract and is entitled to a refund of the purchase price only in accordance with the applicable legal regulations of the Slovak Republic and these General Terms and Conditions.

6.5 The price for postage and packaging is charged as follows: shipping price list

6.6 The price of the goods includes value added tax (VAT) and recycling fees. In some cases, the price does not include the costs of delivering the ordered goods to the destination, which is provided as an additional service (these cases are specified in the transport price list published on the website www.zeroglas.com. All promotions are valid until stocks last, unless otherwise stated for a specific product.

6.7 The online store operator may change the price of goods stated in the e-commerce catalog for orders of all products before confirming the order in the event of a change in legislation, a change in exchange rates, a significant increase in inflation and a change in prices from manufacturers or suppliers of goods, or if it is discovered that the given price was incorrectly stated. The online store operator is obliged to inform the customer about this fact. Before confirming the order, the online store operator is obliged to request the customer’s consent to change the price according to the current price list. In such a case, the buyer has the right to cancel the order.

6.8 When purchasing in the online store, it is not possible to apply any club, membership or employee discounts.

6.9 TIRES

According to Section 71, a tire distributor is legally obliged to:

1. a) ensure the return of waste tyres at their points of sale, regardless of the manufacturer’s brand and the date of placing the tyres on the market, throughout their entire operating period,
2. b) inform end-users of waste tyres on their website, if they have one, and in a place that is visible and accessible to the public when selling tyres, about the possibility of free take-back,
3. c) ensure the return collection of waste tyres at least at one location in each district, if it distributes tyres to the end user exclusively through mail order, including electronic sales,
4. d) agree with the end user on an alternative time and method of taking over waste tyres if the quantity of waste tyres handed over to him by the end user exceeds his storage capacity,
5. e) deliver the collected waste tyres accepted in accordance with Section 70(c) to a waste tyre recovery facility or a waste tyre disposal facility,
6. f) report the amount of collected waste tires to the waste tire flow coordination center, if established, or to the ministry, by the last day of the relevant calendar quarter.

• 72 – Obligations of other persons
  The end user of a tire is obliged to hand over the tire to a tire distributor after it has become a waste tire, except for waste tires placed on the wheels of an old vehicle, which are handed over to a person authorized to collect old vehicles or to a processor of old vehicles.

Article 7 – Acquisition of ownership and transfer of risk of damage to the goods

7.1. Upon receipt of the goods at the agreed location, ownership of the goods shall pass to the buyer. The buyer who does not meet the definition of a consumer as set out in Section 2, letter a) of Act No. 250/2007 Coll. on Consumer Protection and on Amendments to Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended (hereinafter referred to as the “Act”), shall acquire ownership of the goods only upon full payment of the entire purchase price for the goods.

7.2. The risk of damage to the goods passes to the buyer at the time when the buyer or a third party authorized by the buyer takes over the goods from the seller or from his representative authorized to deliver the goods, or if he fails to do so in a timely manner, at the time when the seller allows him to handle the goods and the buyer does not take over the goods.

Article 8 – Binding nature of the offer, cancellation of the order

8.1 The online store operator is bound by the offer, including the price of the goods, from the confirmation of the order by electronic message with the subject “Order confirmation” until the expiry of the delivery period agreed with the customer.

8.2 If the order has not been confirmed – at least within 24 hours of its receipt, the customer has the right to cancel it via e-mail or by telephone. In such a case, the customer is not charged a cancellation fee.

8.3 In the event that the buyer, after confirming the order by telephone or email, does not take delivery of the goods without prior written withdrawal from the contract, the seller reserves the right to assert his claim for compensation for the damage incurred, in the amount of the actual costs of the unsuccessful order delivery attempt.

8.4 If the customer cancels the order due to failure to comply with the published price or delivery time by the operator of the online store, the cancellation fee will not be charged and the deposit paid or the full amount will be refunded without undue delay, but no later than 14 calendar days from the date of delivery of the notification of cancellation of the order by bank transfer to the bank account designated by the buyer, unless otherwise agreed.

8.5 The customer may cancel the order by sending a request to the e-mail address hello@zeroglas.com or in person at the seller’s premises.

8.6 The online store operator has the right to cancel an order if, due to the sale or unavailability of the goods, even after making all reasonable efforts, he is unable to deliver the goods to the customer within the period specified in these terms and conditions, unless otherwise agreed with the customer. If, for the reasons stated above, the seller is unable to deliver the goods to the buyer at the price stated in the order and notifies the buyer of this fact before the binding acceptance of the order, the seller is not obliged to accept the buyer’s proposal to conclude a purchase contract.

8.7 The online store operator has the right to cancel the order even if he cannot contact the customer – by phone, by email (within 14 working days from the receipt of the electronic order from the customer, or from its confirmation).

8.8 The customer will be demonstrably informed of the cancellation of the order by telephone or email.

Article 9 – Processing of personal data

9.1. The contracting parties have agreed that for the purposes of proper processing and delivery of the order, the buyer, if he is a natural person, is obliged to notify the seller in the order of his name and surname, permanent address including postal code, telephone number and e-mail address.

9.2. The contracting parties have agreed that for the purposes of proper processing and delivery of the order, the buyer, if he is a legal entity, is obliged to notify the seller in the order of his business name, registered office address including the postal code, company ID, VAT ID (if assigned), telephone number and e-mail address.

9.3. The buyer who has registered within the online store can check and change the personal data provided at any time, as well as cancel their registration after logging in to the e-store website in the Profile section.

9.4. The Seller hereby informs the Buyer that, pursuant to Article 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), (hereinafter referred to as the “Regulation”), the Seller, as the information system operator, will process the Buyer’s personal data in the process of concluding the purchase contract without his consent as the data subject, since the processing of the Buyer’s personal data will be carried out by the Seller within the framework of pre-contractual relations with the Buyer and the processing of the Buyer’s personal data is necessary for the performance of the purchase contract in which the Buyer acts as one of the contracting parties.

9.5. Pursuant to Art. 6, para. 1, letter f) of the Regulation, after delivery of the ordered goods or services to the buyer, the seller may, on the basis of legitimate interest, process the buyer’s personal data also for the purposes of direct marketing and send information about new products, discounts and promotions on the offered goods or services to the buyer’s e-mail address.

9.6. The Seller undertakes to handle and dispose of the Buyer’s personal data in accordance with the applicable legal regulations of the Slovak Republic.

9.7. The Seller declares that, in accordance with Article 5, paragraph 1, letters a) and b) of the Regulation, it will collect the Buyer’s personal data exclusively for the purpose specified in these business and complaint terms and conditions.

9.8. The Seller declares that for purposes other than those specified in these business and complaint terms and conditions, it will always collect the Buyer’s personal data separately on an adequate legal basis and will also ensure that this personal data will be processed and used exclusively in a manner that corresponds to the purpose for which it was collected and will not associate it with personal data that was collected for another purpose or for the purpose of fulfilling the purchase contract.

9.9. Before sending the order, the buyer will be asked to confirm by checking the box before sending the order that the seller has notified him in a sufficient, understandable and unmistakable manner:

1. a) your identification data, which are listed in Art. 1. of these business and complaint terms and conditions proving the identity of the seller,
   b) contact details of the seller or the seller’s responsible person, c) the purpose of processing personal data, which is the conclusion of a purchase contract between the seller and the buyer and the legal basis for processing personal data, d) that the buyer is obliged to provide the requested personal data for the purposes of concluding a purchase contract and properly processing and delivering the order, e) if the processing is based on Art. 6, paragraph 1, letter f) of the Regulation, that the legitimate interest pursued by the seller is direct marketing, f) identification data of a third party, which is the company that will deliver the ordered goods to the buyer, or identification data of other recipients or categories of recipients of personal data, if any, g) the period of storage of personal data, or criteria for determining it,

9.10. The Seller declares that it will process personal data in accordance with good morals and will act in a manner that does not contradict the Regulation or other generally binding legal regulations, nor will it circumvent them.

9.11. In accordance with the Regulation, the Seller provides the Buyer whose data it processes with the following information:

1. a) the identity and contact details of the seller and, where applicable, the seller’s representative,
   b) the contact details of the responsible person, if any, c) the purposes of the processing for which the personal data are intended, as well as the legal basis for the processing, d) if the processing is based on Article 6(1)(f), the legitimate interests pursued by the seller or a third party, e) the group of recipients, or categories of recipients of personal data, if any, f) where relevant, information that the seller intends to transfer personal data to a third country or international organization,
   g) the period for which the personal data will be stored, or criteria for its determination,
   h) information on the existence of the right to request from the seller access to his personal data and the right to rectify or delete them or restrict processing or the right to object to processing as well as the right to data portability, i) the right to lodge a complaint with the supervisory authority, j) information on whether the provision of personal data is a legal or contractual requirement, or a requirement that is necessary for the conclusion of a contract, whether the buyer is obliged to provide personal data, as well as the possible consequences of not providing such data, k) the existence of automated decision-making, including profiling; The buyer has the right to obtain from the seller a copy of the personal data that is being processed if he also has the right to obtain all of the above information. For any additional copies requested by the buyer, the seller may charge a fee corresponding to the administrative costs of making the copy.

9.12. If the buyer exercises his right under point 9.11 in writing or electronically and the content of his request indicates that he exercises his right under point 9.11, the request shall be deemed to have been submitted under this Regulation.

9.13. The Buyer has the right to object to the Seller’s processing of his personal data, which he assumes are or will be processed for direct marketing purposes, including profiling to the extent that it is related to such direct marketing. If the Buyer objects to such processing, the Seller shall terminate the processing of personal data for direct marketing purposes from the date of delivery of such objection to the Seller and the personal data of the Buyer concerned may no longer be and will not be processed for such purposes.

9.14. If the buyer suspects that his personal data is being processed unlawfully, he may file a complaint with the Personal Data Protection Office of the Slovak Republic. If the buyer does not have full legal capacity, his rights may be exercised by his legal representative.

9.15. The Seller shall take appropriate measures to provide the Buyer with all the information referred to in point 9.11 in a concise, transparent, intelligible and easily accessible form, clearly and simply worded. The Seller shall provide the information electronically or, in accordance with the Regulation, by other means agreed upon with the Buyer.

9.16. The seller shall provide the buyer with information on the measures taken based on the buyer’s request without undue delay, in any case within one month of receipt of the request.

9.17. The Seller hereby informs the Buyer that, due to the performance of the concluded contract, when processing the Buyer’s personal data, it is assumed that the Buyer’s personal data will be provided and made available to third parties listed here .

Article 10 – Withdrawal from the purchase contract

10.1 The customer has the right to withdraw from the purchase contract under the conditions regulated by Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller’s premises and on amendments and supplements to certain laws, within 14 days from the date of receipt of the goods or. from the date of conclusion of the contract for the provision of a service or a contract for the provision of electronic content not supplied on a tangible medium, if the seller has timely and properly fulfilled the information obligations pursuant to the provisions of Section 3 of the Act on Consumer Protection in Distance Selling. The goods are considered to be received by the buyer at the moment when the buyer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if

• Goods ordered by the buyer in one order are delivered separately, at the moment of receipt of the goods that were delivered last, or if
• supplies goods consisting of several parts or pieces, at the moment of taking over the last part or last piece, or if
• delivers goods repeatedly during a defined period, upon receipt of the first delivered goods.

10.2 The customer – consumer has the right to unpack and test the goods within this period in a similar manner as is customary when purchasing in a classic “brick and mortar” store. However, testing does not mean starting to use the goods and then returning them to the seller. Appropriate care of the goods must be maintained.

10.3 Returned goods must be complete and undamaged, with no obvious signs of improper or excessive use. Return the goods with all accessories. We recommend that you insure the goods. We do not accept COD shipments . Please return the goods in their original packaging, unused and undamaged, including accessories (original proof of purchase, warranty card, user manual, etc.) to the following address: Stratton Oakmont Technology sro (Nová Vieska 243 943 42 Nová Vieska)

10.4 Sections 8.3 and 2.5 of these General Terms and Conditions apply to withdrawal from the purchase contract. The costs of returning the goods are borne by the customer.

10.5 The customer may exercise his right to withdraw from the contract within 14 days from the date of delivery of the goods, in writing, by e-mail to hello@zeroglas.com.

10.6 The Seller is entitled to withdraw from the purchase contract due to the sale of stocks, unavailability of goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract has suspended production or made such significant changes that it has made it impossible to fulfill the Seller’s obligations arising from the purchase contract or due to force majeure or if, even after making all efforts that can be fairly demanded of him, he is unable to deliver the goods to the Buyer within the period specified in these commercial terms. The Seller is obliged to immediately inform the Buyer of this fact and is also obliged to offer the Buyer a substitute performance or the possibility for the Buyer to withdraw from the purchase contract, or cancel the order if the purchase contract has not yet been concluded. The Buyer can cancel the order by telephone or by delivering an e-mail. If the buyer does not accept the substitute performance offered by the seller within a reasonable period of time or does not withdraw from the purchase contract, the seller is entitled to withdraw from the purchase contract and if the buyer has already paid the purchase price or part thereof, the seller is obliged to return the already paid purchase price or part thereof without undue delay, but no later than 14 days from the date of delivery of the notice of withdrawal from the contract to the buyer. If the buyer withdraws from the purchase contract or cancels the order for the reasons stated in this point of these complaints and business terms and conditions, the seller is obliged to return to the buyer the already paid deposit for the goods agreed in the purchase contract without undue delay, but no later than 14 days from the date of delivery of the notice of withdrawal from the contract in the same way as the buyer used for his payment, unless he agrees with the buyer on another method of return without charging the buyer additional fees.

10.7 Before sending the order, the Buyer will be asked to confirm by checking the box before sending the order that the Seller has notified him in a sufficient, understandable and unmistakable manner:

• your identification data, which are specified in Article 1 of these Terms and Conditions,
• identification data of the third party, which is the company that delivers the ordered goods to the buyer, so that this data is stated in the acceptance,
• the purpose of processing personal data is to conclude a purchase contract between the seller and the buyer,
• that it will process the buyer’s personal data in the scope of name and surname, permanent address including postal code, telephone number and email address, if the buyer is a natural person and in the scope of business name, registered office address including postal code, company ID, telephone number and email address if the buyer is a legal entity,
• that the buyer is obliged to provide the requested personal data.

10.8 The withdrawal form can be filled out here (click here to view the withdrawal form) Online withdrawal form here .

10.9 Withdrawal from the purchase contract via the withdrawal form according to the previous point of these General Terms and Conditions must contain the data required therein. By withdrawing from the purchase contract, the buyer is obliged to deliver the goods to the seller together with the accessories, including the original proof of purchase, warranty card, instructions for use, etc. and, if possible, in the original packaging, by sending or bringing them to the address Stratton Oakmont Technology sro- Nová Vieska 243 943 42 Nová Vieska . We do not accept shipments sent on delivery . We recommend insuring the goods.

10.10 If the buyer withdraws from the purchase contract, any additional contract related to the contract from which the buyer withdrew is also cancelled from the beginning.

10.11 The buyer may withdraw from the purchase contract, the subject of which is the delivery of goods, even before the withdrawal period has started to run. The withdrawal period is maintained if the buyer sends a notification of the exercise of the right of withdrawal before the withdrawal period expires.

10.12 After withdrawal from the purchase contract, the seller shall refund to the buyer all payments that the buyer has demonstrably paid in connection with the conclusion of the purchase contract, in particular the purchase price, including the costs of delivering the goods. However, the seller is not obliged to reimburse the buyer for additional costs if the buyer has chosen a method of delivery other than the cheapest common method of delivery offered by the seller. Additional costs shall be understood as the difference between the costs of delivery chosen by the buyer and the costs of the cheapest common method of delivery offered by the seller. Payments will be refunded to the buyer within 14 days from the date on which the seller receives the buyer’s notification of withdrawal from the purchase contract. The payment will be made in the same way that the buyer used to pay the seller, unless the buyer has agreed with the seller on another method of payment.

10.13 The Seller is not obliged to refund all payments to the Buyer under point 10.14 of these General Terms and Conditions before the Buyer has received the goods from the Buyer or until the Buyer has provided proof of sending the goods back to the Seller. The payment for the purchased goods will therefore be made by the Seller to the Buyer only after the goods have been delivered back to the address specified in point 10.11 of these General Terms and Conditions or after the submission of a document proving the sending of the goods back, whichever occurs first.

10.14 In the event that the buyer withdraws from the contract and delivers to the seller goods that are used and damaged or incomplete or the value of the goods in question is reduced as a result of such treatment of the goods that goes beyond the treatment necessary to determine the properties and functionality of the goods, the seller is entitled to compensation from the buyer in the amount of the value of repairing the goods and restoring the goods to their original condition, or the claimant has the right to demand reimbursement of the reduction in the value of the goods from the consumer.

10.15 The Buyer is obliged to return or hand over the goods to the Seller, together with the accessories, including the original proof of purchase, warranty card, instructions for use, etc., and, if possible, in the original packaging, no later than 14 days from the date of withdrawal from the contract.

10.16 In the event of withdrawal from the contract, the buyer shall bear the direct costs of returning the goods to the seller or to a person authorized by the seller to take over the goods. In the event of withdrawal from the contract, the buyer shall bear the direct costs of returning the goods, which, due to their nature, cannot be returned by post. The direct costs associated with returning the goods cannot be reasonably calculated in advance.

10.17 According to available information, the estimated cost of these costs is estimated to range from EUR 3.90 to EUR 75.00, depending on the size, weight of the goods, the distance from where the goods are returned and the prices at which the carrier selected by the buyer provides its services.

10.18 If the buyer fails to fulfill any of the obligations set out in these terms and conditions, the withdrawal from the purchase contract is not valid and effective and the seller is not obliged to return all demonstrable payments pursuant to point 10.14 of these General Terms and Conditions to the buyer and is also entitled to reimbursement of the costs associated with sending the goods back to the buyer.

10.19 The Buyer may not withdraw from the purchase contract which is the subject of

• provision of a service, if its provision began with the consumer’s express consent and the consumer declared that he was duly informed that by expressing this consent he loses the right to withdraw from the contract after the service has been fully provided, and if the service has been fully provided,
• sale of goods or provision of services, the price of which depends on price movements on the financial market, which the seller cannot influence and which may occur during the withdrawal period,
• sale of goods made according to the consumer’s specific requirements, custom-made goods or goods intended specifically for one consumer (e.g. a mobile phone case with a printed motif according to the customer’s wishes),
• sale of goods that are subject to rapid deterioration or spoilage,
• sale of goods enclosed in protective packaging that are not suitable for return due to health protection or hygiene reasons (e.g. creams, cleansing milks and lotions, teas, oils, etc.) and whose protective packaging was broken after delivery,
• the sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
• sale of sound recordings, video recordings, audiovisual recordings, or computer software sold in protective packaging, if the consumer has opened this packaging,
• sale of periodicals, with the exception of sales under a subscription agreement and the sale of books not supplied in protective packaging.

10.20 ​If you purchased goods as a sole proprietor or company with a valid IČO, you do not have the right to withdraw from the contract – purchases with an IČO are governed by the Commercial Code.

Article 11 – Warranty conditions

11.1. The Service Provider undertakes that for one year from the date of purchase of the Product, in the event that gravel causes damage to the vehicle’s windshield, it will cover damages up to EUR 500 for customers with product registration — provided the customer reports the gravel impact within 48 (forty-eight) hours of the incident. The report must be made through the “Damage Report” menu available on the Service Provider’s website or via email at hello@zeroglas.com. The customer must attach a fully completed online form and include a photo of the windshield damage in a way that clearly shows the vehicle’s chassis number (windshield chassis number window) and the damage caused by the gravel.

11.2. The Service Provider will only cover the amount specified in section 11.1 if the customer has registered the Product on the zeroglas.com/registration page as follows:

• The customer must register by providing the vehicle’s chassis number and uploading a photo of the undamaged (gravel impact-free) windshield before the product’s application. The photo must clearly identify the vehicle using the windshield chassis number window.
• The customer must also prove, by uploading a photo at the time of registration, that the Product has been applied to the windshield according to the Product Description.

A Product can only be registered for one vehicle. If the customer registers one Product for multiple vehicles, the Service Provider is not liable for the payment obligation specified in section 11.1.

11.3. The Service Provider’s payment obligation under section 11.1 only applies if the customer credibly proves, at the time of reporting the incident, that their insurance does not cover the damage, the insurer refuses coverage, or the damage is not compensated in any other way. The customer must provide, among other things, the following documents to the Service Provider: a copy of the valid vehicle liability insurance policy, written communication with the insurer regarding the incident, correspondence with investigating authorities, and — in the case of legal proceedings — a court-issued document confirming the initiation of a lawsuit.

Article 12 – Final provisions

12.1. The Seller reserves the right to change these General Terms and Conditions. The obligation to provide written notice of changes to these General Terms and Conditions is fulfilled by posting them on the Seller’s e-commerce website.

12.2 . If the purchase contract is concluded in writing, any change to it must be in writing.

12.3. In case of doubt, the contracting parties have agreed that the period of use is considered to be the period from the delivery of the goods to the buyer (including the day of delivery) to the day the goods are returned to the seller, or. the handover of the goods to the courier service for the purpose of their transport to the seller.

12.4. The contracting parties have agreed that communication between them will be carried out mainly in the form of e-mail messages, or via letters, or by telephone.

12.5. Purchase contracts concluded through electronic commerce are governed by the relevant provisions of Act No. 22/2004 Coll. on electronic commerce, Act No. 250/2007 Coll. on consumer protection, Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller’s premises and on amendments and supplements to certain acts, as well as Act No. 40/1964 Coll. on the Civil Code and these General Terms and Conditions (hereinafter referred to as the “GTC”) governing the details of their conclusion and implementation. All contractual relations between the seller and the buyer are concluded in accordance with the law of the Slovak Republic. In the event that the consumer is not a contracting party, legal relations not regulated by these General Terms and Conditions are governed by Act No. 513/1991 Coll. Commercial Code, as amended.

12.6. These general terms and conditions shall enter into force for the buyer upon sending an electronic order by the buyer.

12.7. By checking the box before sending the order, the Buyer confirms that he has read these General Terms and Conditions, understood their content and agrees with them in full.